Oct 30
2014

Business Process Modeling for Better Business

Designing screen flow and user interaction is a primary use of process modeling tools and techniques that we see almost daily in IT. While we don’t generally talk about it differently, process modeling – as an effort to improve the effectiveness of technology-agnostic operational business activities – places different demands on your approach, the results…

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Oct 29
2014

Subtle Animations: creating great UX

Imagine an elevator car moves from one floor to another with a jerk instead of smooth scrolling. It’s an uncomfortable feeling. Though you reach your designated floor, your experience was not good. You don’t want to use that elevator again. You think about using the stairs instead. Animations in real life The beautiful animation that…

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Oct 15
2014

The Importance of User Experience: is it necessary?

Have you ever paused to consider how many things you interact with throughout a given day? Your list might be bigger than you think. Here are a few items to get you started: you press a button to turn off the alarm clock, you flip a switch to turn on a light, you swipe a…

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Oct 06
2014

Creating Seamless Experiences through Journey Mapping

Experience mapping is a strategic process of capturing and communicating complex customer interactions, which builds knowledge and consensus across an organization. The map helps build seamless customer experiences. Last year, a colleague turned me on to customer journey mapping. We decided to try it at a UX Meetup called UX in Arizona. Like most of our Meetups, we…

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Sep 29
2014

I Can Do That With CRM? – exploring the MS CRM platform

In my daily conversations around Microsoft Dynamics CRM, I meet so many people who think that MS CRM is just an elaborate contact management system. True? Maybe. At least partially. But nowadays any decent CRM platform offers a variety of ways to extend the base functionality to match a customer’s business process needs. There are…

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Sep 25
2014

How EHRs Are Leading the Way to Improving the Patient Experience

Electronic Health Records (EHRs) are the linchpin to improving the patient experience and patient care. The reason for this lies in the long-term intent of these records to serve as a single source of information about a patient: doctors seen, labs taken, known concerns, prescriptions, and facilities utilized. When it comes to how these records…

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Sep 22
2014

Microsoft Dynamics CRM 2013 Marketing Automation: A Q&A with the authors

More than 40,000 organizations use Microsoft Dynamics CRM, a flexible and scalable CRM solution that helps employees achieve their sales, marketing, and customer support goals. Whether your organization is currently evaluating solutions, or you have been using the tool for years, staying informed of best practices and capabilities is crucial. To share their knowledge, two…

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Aug 12
2014

Next Week at Visual Studio Live! Redmond, WA

I’m thrilled to be speaking next week at Visual Studio Live! Redmond, WA. The show starts on Monday August 18th and goes through Thursday the 21st on the Microsoft campus. Events in Redmond are always a special treat as it gives everyone a chance to see the campus, interact with product team members and as…

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Jul 24
2014

Enhancing the BizTalk Experience – Part 1

In the middle of Q2 2014, we received BizTalk Server 2013 R2 from Microsoft. It included upgrades to existing features as well as general platform alignment (Visual Studio 2013 and SQL Server 2014, Windows Server 2012 R2, Excel 2013 and SharePoint 2013 SP1). I did have some trouble before BizTalk 2013 R2 installation would proceed – a pesky…

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Jul 23
2014

The Internet of Things: Beyond the Buzzword

Special Live Webinar Event. Scroll Down for Details. Analysts predict that there will be billions of internet connected devices by the year 2020. While analyst reports range from 24 billion to upwards of 150 billion, what all analysts seem to agree on is that the Internet of Things (IoT) is big. The reality, however is…

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