Mar 05
2015

The art of making guests feel special

How systems integration can boost guest satisfaction and profit

In my last post, I asked “Why don’t they already know who I am?” in an industry where Customer Relationship Management (CRM) connecting to Patron Management Systems (PMS) should be the norm. By integrating and leveraging these complementary tools, hotels and resorts have the information that serves as the foundation to the holy grail of…

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Mar 02
2015

Steering a BI program toward successful user adoption and value realization

Probably the biggest misconception that occurs when an organization looks at developing and implementing enterprise BI solutions is that information technology (IT) staff thinks they understand what the business needs but, in actuality, they may not. To enable successful user adoption, BI technical leads must collaborate with business leads and users as part of an…

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Feb 20
2015

Event Hubs & Stream Analytics: Better Together

IoT continues to heat up and Microsoft is following suite with some great technologies to support the trend.  There are key stages such as Ingest, Processing, Insight and Action in the overall IoT flow.  I am going to focus on technologies that fit into Ingest, Processing and Insight.  The first aspect of almost any IoT…

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Feb 11
2015

CRM 2015: Calculated Fields

Microsoft Dynamics CRM 2015 launched in December 2014. With it came a bunch of new features related to improving customization. Two new fields were introduced to help some common CRM calculations. Rollup Fields and Calculated Fields can be used independently or complementary to each other. In this article, we will deep dive on Calculated Fields,…

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Jan 22
2015

Adventures in CRM Data Import

I recently encountered a problem using the CRM data import feature for a client. The first time I imported data, I imported 65,000 product records from one import file without a problem. Then, the client added a field and refined the scope of records, so we deleted the 65,000 records and tried to import the 33,000…

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Jan 12
2015

Communicating with EventHub using Neuron ESB and Arduino

This post will walk you through how to implement IoT concepts using Neuron ESB to send data readings from the Arduino Serial Port (COM port) to Event Hub. For this tutorial I am using Neuron version 3.5.1.1. So what is Neuron? Technically, Neuron is an Enterprise Service Bus (ESB) and integration platform built entirely with Microsoft technologies. While…

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Jan 08
2015

Why don’t they know who I am?
How to capture and leverage guest insight in real time

I travel a lot for business (more than I care to admit). And I’m always amazed when I hand my ID and credit card to a check-in agent at one of the large, well-known hotels I frequent, and I hear, “Hello Mr. Garibay, is this your first stay with us?” I want to ask, “Don’t…

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Dec 22
2014

Exploring Cloud Enabled Solutions on the Azure Platform

Azure Webinar Series Announced: As the pace of innovation accelerates, the Cloud has emerged as the most efficient and cost effective way for organizations to take advantage of opportunities in Mobility, APIs and Big Data, while still continuing to solve their complex Integration challenges. Join us for this 4-part series, as experienced Neudesic technologists explore…

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Dec 12
2014

UX Tools: InVision

In user experience, there are a plethora of different tools, libraries, and frameworks, and knowing which one best fits a project can help reduce the time spent fighting the software and increase the understanding of the client’s business. InVision is a prototyping web application I’ve been using over the last several months for taking wireframes…

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Dec 05
2014

How APIs and Platform Thinking are modernizing the way companies do business

Stoking the Fires of Business Innovation  Recently a friend of mine told me about a successful eCommerce business he and his wife had set up over the past year. As I listened to him explain how quick and easy it was to establish a global supply chain and develop a rich online presence, I realized…

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