Oct 15
2014

The Importance of User Experience: is it necessary?

Have you ever paused to consider how many things you interact with throughout a given day? Your list might be bigger than you think. Here are a few items to get you started: you press a button to turn off the alarm clock, you flip a switch to turn on a light, you swipe a…

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Oct 06
2014

Creating Seamless Experiences through Journey Mapping

Experience mapping is a strategic process of capturing and communicating complex customer interactions, which builds knowledge and consensus across an organization. The map helps build seamless customer experiences. Last year, a colleague turned me on to customer journey mapping. We decided to try it at a UX Meetup called UX in Arizona. Like most of our Meetups, we…

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Sep 29
2014

I Can Do That With CRM? – exploring the MS CRM platform

In my daily conversations around Microsoft Dynamics CRM, I meet so many people who think that MS CRM is just an elaborate contact management system. Partially true? Maybe. But nowadays any decent CRM platform offers a variety of ways to extend the base functionality to match a customer’s business process needs. There are the obvious…

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Sep 25
2014

How EHRs Are Leading the Way to Improving the Patient Experience

Electronic Health Records (EHRs) are the linchpin to improving the patient experience and patient care. The reason for this lies in the long-term intent of these records to serve as a single source of information about a patient: doctors seen, labs taken, known concerns, prescriptions, and facilities utilized. When it comes to how these records…

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Sep 22
2014

Microsoft Dynamics CRM 2013 Marketing Automation: A Q&A with the authors

More than 40,000 organizations use Microsoft Dynamics CRM, a flexible and scalable CRM solution that helps employees achieve their sales, marketing, and customer support goals. Whether your organization is currently evaluating solutions, or you have been using the tool for years, staying informed of best practices and capabilities is crucial. To share their knowledge, two…

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Aug 12
2014

Next Week at Visual Studio Live! Redmond, WA

I’m thrilled to be speaking next week at Visual Studio Live! Redmond, WA. The show starts on Monday August 18th and goes through Thursday the 21st on the Microsoft campus. Events in Redmond are always a special treat as it gives everyone a chance to see the campus, interact with product team members and as…

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Jul 24
2014

Enhancing the BizTalk Experience – Part 1

In the middle of Q2 2014, we received BizTalk Server 2013 R2 from Microsoft. It included upgrades to existing features as well as general platform alignment (Visual Studio 2013 and SQL Server 2014, Windows Server 2012 R2, Excel 2013 and SharePoint 2013 SP1). I did have some trouble before BizTalk 2013 R2 installation would proceed – a pesky…

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Jul 23
2014

The Internet of Things: Beyond the Buzzword

Special Live Webinar Event. Scroll Down for Details. Analysts predict that there will be billions of internet connected devices by the year 2020. While analyst reports range from 24 billion to upwards of 150 billion, what all analysts seem to agree on is that the Internet of Things (IoT) is big. The reality, however is…

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Jul 10
2014

Improving the Healthcare User Experience: it starts with information

Have you ever been in a hospital and had to tell a nurse that he or she had already given you a medication? Or went to a new doctor only to rehash your entire life story? Many of us have and it’s never a fun or positive experience. Modernizing the Healthcare Experience One common thread…

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Jul 04
2014

Neuron DB2 Integration – Step by Step

Refer to Neuron-ESB Overview about what Neuron ESB is.  In this article; I will show you how to integrate Neuron with DB2. 1.      Install DB2 Client a.      Install IBM i Access for Windows on Neuron server.  IBM i Access for Windows delivers TCP/IP connectivity to users running a variety of Microsoft® Windows® operating systems. *If you are using 64 bit Neuron, install…

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