Our dynamic portfolio of complex IT infrastructure capabilities provides proven diverse management offerings. This portfolio combined with our other services, products and practices including user experience assessments, SharePoint development and customization, business intelligence, customer relationship management, Enterprise Services Bus and leading edge cloud computing capabilities, Neudesic provides our customers with a unique holistic solution allowing you to maintain flexibility, input and control in a very focused way.
When you leverage Neudesic’s managed services to meet your ongoing business needs, your business will thrive. Neudesic Managed Services provides you the right services without losing control of your business processes to make your business better.
When IT/support capabilities align with business strategies and are working as one, you find an ecosystem in balance. Neudesic Managed Services makes it possible.
Our Approach
Unlike other outsource and managed services arrangements, Neudesic “right-sizes” each engagement. Instead of trying to take over your organization and demanding long term contracts, we take a modern business approach to working with you. In this day and age, requirements change frequently and we change in step with you. Rather than taking over your processes and environment, we’ll manage only the part of your processes and systems that you want managed. We know your success is our success and we’ll help re-evaluate your needs on a regular basis to ensure we stay in alignment. Our engagements range from very small to enterprise level deployments and we are uniquely suited to grow with you as your business needs evolve.
Whether your needs include onsite or remote management or you want to outsource small parts or all of your IT environments, you’ll have our help building the managed solution that meets your needs. We offer you the ability to choose which part of your systems and processes you want to outsource and decide to what extent Neudesic shares the load with you. At any time, we’ll help you bring the management of the solution back in-house and transfer years of knowledge back to your staff.
Our Services
Our experts are available at your request. Both on-site and remote, it’s up to you. The Neudesic Manages Services team combined with our consulting services and products provides best-of-breed support and systems integration across the Microsoft stack of technologies.
Our services are available at every layer, from applications to entire networks. You get specialized and immediate help 24/7/365.
Neudesic supports you and your business. We understand your business is as unique as the individuals that make up your team and provide support the way you need it most.
End User Support
Each day the success of your business is directly impacted by your staff’s ability to get their work done and the way they interact with the systems they use. Neudesic will provide support at the level your staff needs 24/7/365.
Application Support
Each application has its own dependencies to operate properly. Where some might wait for something to break before reacting, we analyze your application for weak points, make recommendations and architect our monitoring solutions to proactively look for risks as well as opportunities to optimize those applications. When we send share status statistics to our customers, we love to hear them say, “We never knew anything was wrong!”
Proactive Monitoring
We know before end users when something is going wrong. With every application, server, database and network we manage, we configure our system monitoring tools to notify trained staff when thresholds are approached. If a system disk is filling up or a web application page if formatted incorrectly, we know and react immediately. Our 24/7/365 support team is alerted via immediate notification, SMS and email. Even if services are running and the network is up, it doesn’t mean that the system is working properly. We take it a step further and configure our tolls to “mimic end user actions” to ensure, at the application level, the managed system is operating as expected.
Training
Our experts benefit from years of experience and dedicated training. In the true meaning of partnership, we provide knowledge transfer, leaving assets and IP behind as you take over the environment to manage in house. If you aren’t excited about being the experts, we’ll continue to manage your applications and environments as if they were our own.
Reporting
Key performance indicators, regular communication, dashboards and at-a-glance reporting are all included features of our service offering. You might be surprised to learn that each month the critical updates, virus mitigation updates, support requests resolve as you continue to focus on the business that is important to you. Each month, a full report of the actions taken, optimization recommendations, usage metrics, up-time statistics, maintenance plans and upgrade opportunities will be delivered to your inbox and available at any time via your system dashboard.
We share our knowledge with you. Our team works with you to bridge occasional knowledge/skill gaps and fine tune your IT processes. As engagements wind down, our experts become transition specialists and mentors, transferring important knowledge and documentation to your team to insure they are prepared to run the new environments.
Features
• Instant-on production environments
• Dedicated hosted, dedicated on-premises and mixed
• Geographically distributed systems
• 99.9% uptime SLA
• Best of breed consultants managing your systems
• Friendly customer service
• Dev/test/staging environments
• 24/7/365 support upon request
• Real time reporting of system availability
Benefits
Free your IT staff up to focus on strategic business initiatives that make your business more profitable and competitive. With our finger on the pulse of technology, our systems and services are designed to adapt quickly to aggressive business opportunities reducing operating capital expenses.
Neudesic Managed Services provides outsourcing to:
• Align IT with business strategy
• Manage change with operational excellence
• Improve service levels by increasing availability and security
• Retain control of your heterogeneous processes and infrastructure
• Extend your capabilities and fill gaps with experienced and skilled staff
• Reduce costs and complexity in your environment