Reliable, High-end Customer Portal Maintains Customer Relationships and Reduces Time-to-market by 75 Percent
“Customers appreciate MyDriveTime.com because it helps to keep them current on their payments and it doesn’t cost them anything extra. We appreciate it because we expect it to increase cash flow and reduce the cost of servicing loans.” – Greg Sax, Managing Director of Loan Servicing
DriveTime needed a reliable, high-end customer portal to maintain long-term customer relationships while encouraging customers to stay current on their payments. After the project hit a roadblock with DriveTime’s infrastructure vendor, Neudesic suggested hosting the solution on a cloud-computing platform in Internet-connected data centers. This resulted in a time-to-market reduction of 75%, “five 9s” availability, and saved 50% of DBA time.