Agentic AI for retail customer experience

AI Concierge is a customizable and scalable platform leveraging an agentic AI architecture that handles high volumes of customer and employee interactions across digital channels—responding with accuracy, speed, and context, while continuing to learn from every customer interaction to deliver smarter service every time, on time.

AI Concierge is designed for retailers looking to streamline and enhance support for customers and employees alike.

Traditional chatbots rely on simple scripts and rules. AI Concierge uses a specialized AI agent architecture that streamlines complex workflows, provides personalized responses, and integrates with your systems to surface real-time answers—no canned replies.

Yes. It includes distinct, purpose-built AI agents for both customer-facing and internal business use—serving customers across channels handling natural language queries and helping employees with HR, expense management, training, and more.

Everything from booking help, product lookups, and policy questions to check-ins, disruptions, employee support, and internal operations. It can offer intuitive, multilingual, real-time assistance at all customer touchpoints and automate end-to-end complex workflows for employees.

AI Concierge uses specialized AI agents that handle varying, specific functions to improve efficiency, enhance resilience through the absence of a single-point of failure, and enhanced feedback loops. A lead agent orchestrates them, creating a smart system that mirrors how real teams solve problems collaboratively.

AI Concierge connects directly to systems like CRMs, ERPs, and industry platforms (e.g., Amadeus for aviation) using APIs. It can then be embedded into your existing web, mobile, or voice interfaces.

AI Concierge uses historical interaction data, customer preferences, and real-time context to deliver relevant, accurate, and customer-specific answers—whether someone’s asking about a product recommendation or return. By this, AI Concierge remembers every interaction and picks up where the customer left off so that you don't have to repeat yourself.

Yes. AI Concierge supports multilingual intent detection and natural language understanding—allowing it to interact fluently with diverse user bases.

AI Concierge is built to manage millions of daily queries, with enterprise-grade architecture powered by Microsoft Azure. It’s already in production with real-world clients, handling 30,000+ daily questions with over 90% automated resolution.

Clients have seen 93% resolution without human agents, millions in annual savings, improved customer satisfaction, and higher employee productivity—all with a platform that keeps learning and improving over time.