March 15, 2018

How Will Your Enterprise Utilize Machine Learning and Artificial Intelligence?

If the 20th century was powered by oil, the 21st will be fueled and re-vitalized by AI. It’s hard to imagine anything else that holds such ubiquitous changes to digital business as artificial intelligence. With solutions quickly becoming more sophisticated and mature, organizations across all industries are starting to utilize AI technologies, such as bots to gain competitive advantages, efficiencies and cost savings.

Even taking a small step of embedding machine learning into an existing process can boost effectiveness to entirely new levels. For example, insights for predictive maintenance can be used by AI to create work orders and dispatch crews. Chatbots can not only answer routine questions, but can also initiate interactions, ensuring data is presented to the right person at the right time.

So What?

Given AI’s wide applications, today’s enterprises are applying artificial intelligence, machine learning and cognitive services to inform, engage and improve customer and employee experiences.

Machine learning is being used by retailers to provide customers with the right offers at the right time. Natural language processing is enabling the use of bots to answer inquiries and later record your notes and set your meetings for you.

Companies that are not utilizing their data to create these experiences will struggle to compete. The next generation of consumers have grown up with digital technologies and will expect each company to anticipate their needs and provide personalized responses to any interactions.

Now What?

There is no doubting the disruptive force that is AI, and the changes it will bring to every industry. Rather than wait, executives can start applying AI technologies today to transform their organizations.

Read our full Artificial Intelligence Guide to learn the 3 steps you can take to begin your AI journey.