OpenAI Use Cases: Adapting to Change
Heraclitus was not lying when he said, “Change is the only constant in life.”
It doesn’t matter what business or industry you are in. Whether it’s because of new products, processes or people, change is inevitable—and sometimes a pivot must happen overnight. In a world where competition is hot and uncertainties abound, organizations must be able to take quick, decisive action.
Whether organizations are agile enough to do so largely depends on their data strategy—and more specifically, if they can access, learn from—and act on—their data in near real-time.
In a recent post, we talked about the excitement around OpenAI’s ChatGPT and how artificial intelligence (AI) can dramatically boost productivity and efficiency by automating manual, tedious processes. Particularly when it comes to data management, AI can automate data ingestion, preparation, cleansing, visualization, and more. In other words, it acts so you don’t have to.
As the customer success stories below highlight, that automation can be critical for navigating change.
Forced change upends the status quo
One of the most important lessons we’ve learned in recent years is how vital near-real-time data is for resiliency and business continuity. But what if what you need from that data suddenly changes?
For one Neudesic client, major legislation created a need for a brand-new capability. They were suddenly required to identify, redact, and purge information from their records. Without systems to handle this, workers were forced to manually comb through a massive backlog of documents and manually perform these tasks.
These types of problems are best addressed with a combination of Azure Cognitive Services, Custom and OpenAI models to:
- Automate the identification and extraction of data. Massive repositories of documents are parsed, and sections are redacted automatically or recommended for redaction. The final output consists of entire sections of PDFs that are blacked. Thereby reducing the need for manual intervention.
- Automate indexing and classification. All documents are classified and categorized. Additionally, stakeholders are able to search documents and find information quickly.
The recent breakthroughs in language models like GPT-3.5 enable new solutions that can navigate disruptive changes, more quickly and efficiently. Neudesic is expanding the use of OpenAI’s large language models to take our Document Intelligence Platform solution to the next level by synthesizing and summarizing the data in ways users can understand and drive actionable insights.
The Neudesic Document Intelligence Platform (DIP) allows non-technical users to apply AI and Intelligent OCR to replace the manual and time-consuming process of extracting data from business documents. Powered by Microsoft Azure AI, DIP can:
Powered by Microsoft Azure AI
Growth requires transformation
For some organizations, like in the previous example, change is forced upon them, requiring them to adapt quickly. However, in most cases, it’s a slow burn to the realization that in order to continue to grow, a shift in strategy is necessary.
For example, Neudesic helped a leading distributor of wholesale pet products take key steps in their digital transformation, including a migration to Azure and e-commerce system deployment. Neudesic also deployed the Document Intelligence Platform on the company’s national enterprise resource planning (ERP) system to transform the organization’s time-consuming, manual invoicing process. The solution automatically:
- Extracts and stores email invoice attachments
- Compares invoice data to ERP data
- Displays comparison information to accounts payable users
- Creates payment vouchers in the ERP system for invoices that are within tolerance
Now when the company receives an invoice, the Document Intelligence Platform instantly pulls the accurate data, matches purchase orders and receipts, and generates a payment in the ERP system within 30 minutes. Or it flags issues for the accounting team to investigate. The organization is benefiting from a much more streamlined vendor invoicing cycle and has been able to reallocate staff members to more meaningful, higher-value functions.
As—if not more—important, for the first time, the company has an analytics platform in place to measure productivity and efficiency gains. AI is also empowering the company to glean usable insights from its data.
With OpenAI now you can take digital transformation examples like this and evolve them to understand more about language and information and make those insights applicable to your business.
Beyond just capturing data
For years, we’ve been talking about how “organizations are drowning in data but starving for insights.” However, with AI technology, this is no longer the case. By identifying patterns and distilling critical insights, AI can help decision-makers streamline business processes and drive better outcomes. OpenAI's cutting-edge AI capabilities have made this kind of impactful insight automation available to both technical and non-technical users, making companies more resilient, agile, and adaptable to change.
If you’d like to learn how we can help you do the same, contact us today.