Elevate your customer experience with AI
Bring the entire customer journey into one streamlined system. Modular by design and powered by agentic AI, customer service reps, automation, and insights work together like a living system, adapting in the moment to each customer’s journey.
And it’s not just the intelligence—it’s memory. Conversations don’t reset at every channel. Customers are remembered across voice, chat, email, SMS, and web — so experiences pick up right where they left off.
No matter your industry, it’s a smarter way to reduce costs, accelerate time-to-value, and build loyalty through real-time personalization and AI-driven engagement — at scale.
Jumpstart your customer experience automation.
Subject to Neudesic's Privacy Policy, you agree to allow Neudesic to contact you via the email provided for scheduling and marketing purposes.
HOW IT WORKS
Neudesic’s Intelligent Customer
Experience Platform
With Neudesic's Intelligent Customer Experience Platform, organizations can leverage real-time, unified data through the entire customer journey, creating unforgettable interactions — and realized gains. Lowered service costs and improved satisfaction rates abounds — but the real benefit is in the lasting impact achieved through persistent, predictive, and personalized journeys.
Attract new
customers
AI-powered lead generation and predictive outreach for faster time to engagement
Onboard
frictionlessly
Agentic sales concierge to reduce customer onboarding from days to minutes
Support customer service
Gen AI enhanced support for faster resolutions
Retain
customers
Real-time churn prevention
Advocate
customer loyalty
AI-powered loyalty activation
HOW IT WORKS
Neudesic’s Intelligent Customer Experience Platform
With Neudesic's Intelligent Customer Experience Platform, organizations can leverage real-time, unified data through the entire customer journey, creating unforgettable interactions — and realized gains. Lowered service costs and improved satisfaction rates abounds — but the real benefit is in the lasting impact achieved through persistent, predictive, and personalized journeys.
Attract new
customers
AI-powered lead generation and predictive outreach for faster time to engagement
Onboard
frictionlessly
Agentic sales concierge to reduce customer onboarding from days to minutes
Support customer service
Gen AI enhanced support for faster resolutions
Retain
customers
Real-time churn prevention
Advocate
customer loyalty
AI-powered loyalty activation
EXPERIENCE THE IMPACT
onboarding
rate
conversion
service costs
aftermarket revenue
loyalty (NPS)
Key Features
Transform customer experience
Persistent AI personas
Memory-enabled AI agents carry consistent context across voice, chat, SMS, and web — blending channels into a seamless journey.
Agentic AI
Autonomously guide workflows, decisions, and actions across the customer journey — with human-in-the-loop governance.
HUMAN-IN-THE-LOOP + AGENT ASSIST
AI-powered service paired with real-time human escalation and oversight — for trust, compliance, and empathy.
Predictive analytics
Detect churn, usage shifts, and conversion windows across all touch-points with unified behavioral analytics.
Hyper-personalization
Personalize offers, service, and messaging with real-time insight, persona memory, and dynamic next-best actions.
Omnichannel analytics
Centralize routing, reporting, and queue logic from all channels to optimize every customer interaction end-to-end.
AI-Powered Customer Experience
Real-world impact across all industries
Built to adapt to your needs no matter the industry or business function. Explore how this AI-powered platform transforms the way organizations engage customers—across the entire journey.
- Healthcare: Accelerate onboarding, enable proactive care, and preserve patient context across every channel.
- Finance: Improve service speed and compliance while unifying engagement across legacy and digital experiences.
- Utilities & Energy: Reduce billing complexity, shift load from contact centers, and deliver proactive outage and loyalty messaging.
- Retail & E-commerce: Offer 1:1 personalization from browse to buy with memory-enabled AI and predictive fulfillment triggers.
FAQs for NEUDESIC INTELLIGENT CUSTOMER EXPERIENCE PLATFORM
Neudesic’s Intelligent Customer Experience Platform is a Microsoft-native, modular platform for orchestrating AI-powered customer engagement across the entire lifecycle. Built on Azure, it integrates persistent memory, agentic automation, and predictive analytics to reduce cost, increase loyalty, and scale real-time personalization.
Most CX tools focus on isolated interactions. Neudesic’s platform connects the entire journey—web, chat, agent, email, SMS—powered by a persistent AI memory that remembers customers across channels. The result? Predictive, personalized experiences that feel effortless.
The platform connects natively with Microsoft tools like Azure, Dynamics 365, Power Platform, Synapse, and OpenAI—integrating directly into your CRM, case management, data warehouse, and marketing stack without rework or disruption.
Industries with high interaction volume and complex service delivery—like utilities, healthcare, retail, logistics, financial services, and manufacturing—see the greatest gains in speed, satisfaction, and retention through AI-driven engagement.
Organizations see faster service, higher NPS, and lower operating costs. The platform boosts agent productivity, enables real-time compliance monitoring, and automates decision-making—while delivering hyper-personalized experiences at scale.
The platform eliminates channel fragmentation, reduces manual effort, and closes compliance gaps. It transforms disconnected touch-points into one intelligent system—streamlining service, improving outcomes, and lowering cost-to-serve.
Let’s build
your AI-powered CX roadmap.
Neudesic’s Intelligent Customer Experience Platform is modular, scalable, and outcomes-driven — built to deliver fast wins and long-term value. We’ll help you define where to start, where to scale, and how to measure impact.
Go forward, confidently.
Subject to Neudesic's Privacy Policy, you agree to allow Neudesic to contact you via the email provided for scheduling and marketing purposes.