Exceed customer expectations at every turn
Hotels, resorts and casinos must continually strive to not only meet but also exceed customer expectations, or risk losing them to the competition. Still, many of these organizations continue to rely on customer relationship management systems that focus more on improving business operations than on delivering the best possible customer experience.
Delivering deeper insights to improve the customer experience
Neudesic’s experience working with clients in hospitality and gaming gives us unique insight into the challenges they face in their quest to acquire and retain customers. To help them improve the overall customer experience, we developed a customized solution that extends the capabilities of Microsoft Dynamics CRM.
Our solutions provide:
- Detailed guest profiles containing room and stay history, loyalty membership information and spending patterns
- Robust data cleansing and segmentation tools for building targeted campaigns based on relevant guest information
- Business intelligence and performance management in a single, integrated application that includes dashboards, management reporting, analytics, planning, budgeting and forecasting
- Complete CRM system integration for connecting the entire organization to actionable and consistent data