Loyalty Programs

Advancing Customer Experiences & Loyalty

Find out how

Compete in Today’s Consumer-Centric World

It’s not enough just to have a points program anymore. To truly engage guests, clients and customers today, it’s about making every interaction count toward memorable experiences that build customer loyalty.

Delivering Deeper Insights to Help Strengthen Customer Relations

Neudesic’s experience developing CRM solutions for clients in consumer-focused sectors gives us unique insight into the many challenges these companies face as they strive to drive loyalty.

We offer a comprehensive customer loyalty management solution that extends the capabilities of Microsoft Dynamics CRM to deliver a 360-degree view of customer data across all business systems, applications, platforms and devices, forming the backbone of your organization’s customer relationship and retention planning program.

Powerful Features Give You Full Control of Your Loyalty Program

Capture, view and retain everything from spending patterns to reward program participation. Built-in messaging works seamlessly with Microsoft Outlook, allowing you to schedule tasks, provide event updates, disseminate policy changes and more.
Calculate loyalty program rewards based on program earnings, and then posts them to guest profiles. Rules, award levels and promotion time frames can be altered quickly and easily, giving you complete control over the programs that are critical to retaining your most loyal customers.
Optimize your marketing costs by building detailed, targeted campaigns based on complete customer profiles. Set alerts for special promotions, offers and incentives, and track sponsors and partners to share direct marketing costs and tap into their wealth of customer data.
Combine business intelligence and performance management in a single, integrated application that includes reporting, analytics, planning, budgeting, forecasting and more. Monitor operational data and business rules to create actionable messages that you can send to appropriate personnel.
Deliver actionable and consistent data across systems, such as point-of-sale, customer self-service kiosks, e-Commerce systems and more, for real-time, event-based integration, messaging and workflow capabilities.

Customizable Dashboards Capture Actionable Customer Information

Main Dashboard

Provides a real-time view of important business intelligence to help management make more-informed decisions that impact customer loyalty.

Loyalty Management Dashboard

Gives managers and customer service personnel a quick view of all loyalty program data.

Find out how to get the most from your investment in Dynamics CRM.