Setting a new standard in guest experiences
The Cosmopolitan, Turning Stone Resort Casino, and Mandarin Oriental Hotel Group rely on Neudesic Real-Time Experience Solution for Hospitality & Gaming to help them improve guest loyalty and gain a competitive advantage.
Powered by Neudesic’s award-winning integration technology, our groundbreaking solution seamlessly integrates all your property assets and systems– which may include casino management, lodging management, point of sale, spa, golf, entertainment, and food & beverage – to create a single-source record of all guest interactions, so you can identify and track preferences to anticipate and fulfill needs.
Context + real-time events = insight
With each swipe of a loyalty card, the solution captures where and how guests earn and spend their program points – in real time. This information can be viewed and analyzed through highly customizable guest profiles, helping you deliver experiences that stimulate interest, create memories, reward loyalty and engage everyone.
Neudesic RTX uses a publish/subscribe model to provide real-time messaging capabilities for integrating your Property Management System, Point of Sale, Casino Management System, Food & Beverage, Spa, Kiosks and other common systems and property amenities.
Neudesic RTX supports a variety of protocols—including HTTP, TCP, ODBC—and ships with proven adapters and accelerators for integrating many of the industry’s most common systems. Powered by Neuron ESB, Neudesic RTX offers customizable integration via web services and our adapter framework. Support for Dynamics CRM, SalesForce.com, and Microsoft Azure is built in.
Once integrated with Neudesic RTX, your existing systems and applications can fully participate in the exchange of guest events/messages as they occur in real time. In between exchanges, custom logic can be applied to pre-defined workflows that carry out highly customized business scenarios.
Megan’s guest profile reveals she often visits your spa, but only for manicures. The next time she checks in, you offer her an introductory rate on a complete spa package. Now Megan’s profile – and your bottom line – reflects her newfound interest in hot stone massages and aromatherapy.