Trends & Insights
to Transform Businesses

Utilities today face mounting pressure to modernize field service from faster response times, safer crews, and more efficient job execution. …

The utilities sector has been experiencing a growing disconnect between digital transformation strategies and the realities of field operations. In …

Utility operations are reaching a critical inflection point. Across energy, electric, gas, water, and telecom, field staff is being asked …

By now, most retailers understand why AI matters. Because 81% of customers today expecting faster, more personalized experiences, AI is …

Retail has reached a tipping point where customers expect consistent, personalized experiences at every touchpoint. In our first post, we …

A shift in customer expectations Customers are no longer satisfied with a generic, one-size-fits-all service. They expect personalization, instant support, …