The Challenge

The Company wanted to reduce the cost of providing healthcare services by giving beneficiaries mobile access to relevant medical, account and plan information whenever they need it, improving customer relations in the process by offering a better overall user experience to plan members.

 

The Solution

Neudesic leveraged its mobility expertise to develop a solution that allows mobile access to information about the Company, including what deployed beneficiaries should do before, during, and after deployment to ensure they receive optimal plan benefits. Beneficiaries are also able to use their mobile devices to access their accounts and make premium payments.

The Benefit

  • Reduced call center volume gives customer service reps more time to solve problems
  • Reduced cost and increased efficiency of customer service efforts
  • Easier training on the use of Urgent Care facilities versus Emergency Rooms
  • Optimizes collaboration between Company staff and members of the Condition and Disease Management program