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Agentic AI for retail customer experience

Give every customer the VIP treatment with Agentic AI through real-time, personalized support that seamlessly integrates into your Microsoft stack.

Subject to Neudesic’s Privacy Policy, you agree to allow Neudesic to use your contact details for scheduling and to keep you informed about products, services, and offers. You can opt-out at any time.

Our Clients

Columbia
Nike
Casey's
Chipotle
The Salvation Army
Starbucks
Wawa
Guitar Center
The Container Store
Animal Supply Co.
Coty
GameStop
Ralph Lauren
Pier1 imports
Bartell Drugs

SUCCESS METRICS

Built for results you can see

What Customers Want

%
of customers expect personalized
support
%
of customers more likely to buy from brands with chat-based support

What AI Concierge Delivers

%
of customer queries
resolved without
human intervention
k+
users receive tailored responses
daily
SCHEDULE A DEMO

Key Capabilities

Powered by
AI agent architecture

AI Concierge is a customizable and scalable agentic AI platform that handles high volumes
of customer and employee requests with accuracy, speed, and context.

Group

AI agent
architecture

Breaks down complex customer and business requests into specialized tasks so that every interaction is handled by the right AI agent swiftly and accurately.

accelerated-computing 1

24/7 real-time, personalized support

Understands user intent and context instantly to deliver fast, relevant answers that feel tailored to each customer, every time.

Group 1

Supports customers and employees

Automates both customer support and internal operations, so you can serve users faster while helping your team work smarter.

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Seamless integration 
with existing systems

API-based integration that supports omnichannel touchpoints and built on Microsoft Azure for scalable and faster deployment.

Benefits

Why teams trust AI Concierge

Faster resolutions, fewer escalations

Resolves 93% of customer inquiries without human help to reduce wait times, improve consistency, and lower support costs.

Scales without 
adding headcount

Supports thousands of interactions daily, so you can grow your business without growing your headcount.

Smarter support that learns over time

Continuously improves with every interaction, delivering more accurate and relevant responses without constant reprogramming or retraining.

Boosts employee productivity

Takes over repetitive tasks so that employees can focus on higher-impact work that drives business value.

AI-Concierge-Chat-Screens2

MORE ABOUT AI CONCIERGE

Real-world impact across industries

Why retails need AI for personalized CX

Why retailers need AI for personalized customer experience

Discover how retail AI is transforming customer experience with personalized, scalable, and real-time support across all channels.

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Why retailers need AI for personalized customer experience

Discover how retail AI is transforming customer experience with personalized, scalable, and real-time support across all channels.

FIND OUT HOW Arrow Icon
Launch retail AI in 12 weeks

How agentic AI brings personalized retail customer experience at scale

Explore how retail AI agents deliver personalized, scalable customer experiences by mimicking real-world team dynamics and integrating with your existing retail system.

FIND OUT HOW Arrow Icon

How agentic AI brings personalized retail customer experience at scale

Explore how retail AI agents deliver personalized, scalable customer experiences by mimicking real-world team dynamics and integrating with your existing retail system.

FIND OUT HOW Arrow Icon
How an airline uses AI Concierge to serve millions

Launch retail AI in weeks, not months

Read this step-by-step guide to launch retail AI agents as fast as weeks and deliver real business impacts now.

FIND OUT HOW Arrow Icon

Launch retail AI in weeks, not months

Read this step-by-step guide to launch retail AI agents as fast as weeks and deliver real business impacts now.

FIND OUT HOW Arrow Icon
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FAQs for Agentic AI for retail

What is AI Concierge?

AI Concierge is a customizable and scalable platform leveraging an agentic AI architecture that handles high volumes of customer and employee interactions across digital channels—responding with accuracy, speed, and context, while continuing to learn from every customer interaction to deliver smarter service every time, on time.

Who is AI Concierge built for?

AI Concierge is designed for retailers looking to streamline and enhance support for customers and employees alike.

How is AI Concierge different from a chatbot?

Traditional chatbots rely on simple scripts and rules. AI Concierge uses a specialized AI agent architecture that streamlines complex workflows, provides personalized responses, and integrates with your systems to surface real-time answers—no canned replies.

Can AI Concierge support both customers and employees?

Yes. It includes distinct, purpose-built AI agents for both customer-facing and internal business use—serving customers across channels handling natural language queries and helping employees with HR, expense management, training, and more.

What types of tasks can AI Concierge handle?

Everything from booking help, product lookups, and policy questions to check-ins, disruptions, employee support, and internal operations. It can offer intuitive, multilingual, real-time assistance at all customer touchpoints and automate end-to-end complex workflows for employees.

What makes it “agentic AI”?

AI Concierge uses specialized AI agents that handle varying, specific functions to improve efficiency, enhance resilience through the absence of a single-point of failure, and enhanced feedback loops. A lead agent orchestrates them, creating a smart system that mirrors how real teams solve problems collaboratively.

How does AI Concierge integrate with existing systems?

AI Concierge connects directly to systems like CRMs, ERPs, and industry platforms (e.g., Amadeus for aviation) using APIs. It can then be embedded into your existing web, mobile, or voice interfaces.

How does AI Concierge personalize responses?

AI Concierge uses historical interaction data, customer preferences, and real-time context to deliver relevant, accurate, and customer-specific answers—whether someone’s asking about a product recommendation or return. By this, AI Concierge remembers every interaction and picks up where the customer left off so that you don't have to repeat yourself.

Is AI Concierge multilingual?

Yes. AI Concierge supports multilingual intent detection and natural language understanding—allowing it to interact fluently with diverse user bases.

How scalable is AI Concierge?

AI Concierge is built to manage millions of daily queries, with enterprise-grade architecture powered by Microsoft Azure. It’s already in production with real-world clients, handling 30,000+ daily questions with over 90% automated resolution.

What’s the real impact of AI Concierge?

Clients have seen 93% resolution without human agents, millions in annual savings, improved customer satisfaction, and higher employee productivity—all with a platform that keeps learning and improving over time.

Schedule a demo today.

Our talented team will meet with you to explore the best path forward as we discuss the benefits, define goals, and build a vision for what's next.

Go forward, confidently.

Subject to Neudesic’s Privacy Policy, you agree to allow Neudesic to use your contact details for scheduling and to keep you informed about products, services, and offers. You can opt-out at any time.

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