AI for customer service:
the future is here

Automate customer support. We'll help design, build and deploy AI for customer service: with our completely customizable AI agent technology.

Automate the majority of customer interactions

Cut wait times & Improve customer satisfaction

Resolve issues faster

Asynchronous, 24/7 AI customer support

Go forward, confidently.

Subject to Neudesic’s Privacy Policy, you agree to allow Neudesic to use your contact details for scheduling and to keep you informed about products, services, and offers. You can opt-out at any time.

Superhuman technology, satisfied customers

Evolving a new standard of service

Unlock new potential with customized, multimodal AI agents built directly into your organizations' websites, mobile applications and IVR experiences

Implement intelligence into your customer service processes and you can:

Lower “Average Handling Time” (AHT) by 20% or more
Improve “First Call Resolution” (ACR) rates
Enhance Customer Experiences
Reduce service handling times

SCHEDULE A DEMO

*The product featured is our "AI Agent Assist" tool — specifically built to service utility teams.  We can build this, and similar, to suit.

The Benefits of AI-Driven Document Intelligence

Improve the customer experience — with AI

Incredible, always-on support

AI agents are always on the clock — they respond to your customers at all hours, ensuring that customer inquiries are handled efficiently —no matter the time.

Instant responses

AI agents scale seamlessly to support higher volumes of customers during busy times — all while maintaining consistent, positive service quality.

Improved service interactions

AI agents provide accurate, personalized responses quickly — empowering faster resolutions to common issues; freeing your teams to manage bigger challenges.

FAQs for Customer Service AI Agent

Who can leverage AI agents?

Every job function gains new productivity with AI customer service options. For example: IT departments can expand their ticketing/project updates. Utility teams can provide active updates on outages.

What can AI customer service agents do?

Neudesic’s AI agents respond to customer inquiries in a timely and helpful manner. They open, close and update tickets, as well as respond promptly to queries.

What kind of systems can AI Agents access or leverage?

Our customer service AI agents can access, update and modify records across:

CIS (Customer Information System)
CRM (Customer Relationship Management)
WMS (Work Management System)
OMS (Outage Management System)

What kind of practical or routine tasks can AI agents for customer service do?

Essentially they are able to "manage" routine customer queries with efficiency, providing answers and resolution. They can also manage interactions such as bill paying or ticket status lookup.

What are the benefits of AI agents — when used for customer service?

Faster, better experiences for customers and instant responses (at infinite scale)

How many customers can an AI agent support?

AI agents scale seamlessly to support higher volumes of customers (with no limit) all while maintaining consistent, positive service quality — keeping queues down.

What sort of customer service groups can use agentic AI?

Our AI Agents for customer service work in a traditional contact center (or CCaaS). But they can also work in other environments, including strictly DTC or eCommerce use cases (by way of example).