The Challenge

Instead of “push” model employed by its call center, DriveTime wanted to initiate a “pull” model that would give customers options for when, where and how they could communicate with DriveTime. They developed a portal but their infrastructure vendor had problems implementing the solution with the necessary security.

 

The Solution

Neudesic suggested hosting the solution on a cloud-computing platform in Internetconnected data centers managed by a third party. Neudesic worked with the DriveTime development team to port the MyDriveTime. com software code to a web role on Windows Azure.

The Benefit

  • Reduces time-to-market by 75 percent
  • Triples ACH adoption rate
  • Gains “five 9s” availability
  • Defers $300,000 capital expense
  • Saves 50 percent of DBA time