Neudesic + WellPower

Modernizing the Telehealth Experience
to Rethink Behavioral Care Delivery

Download the Full Case Study >

WellPower is a nonprofit mental health center that provides treatment, prevention, outreach, and crisis services for a community referred to as the “People We Serve” (PWS).

WellPower’s lack of a dedicated telehealth solution at the onset of the pandemic resulted in numerous challenges, including declining enrollment due to scheduling fatigue, clinical workflow inefficiencies, and a growing gap between available therapists and demand for treatment. To deliver an engaging healthcare experience for their patients, WellPower needed a robust, cloud-based tool for telehealth support.

Challenges

Lack of a unified
care solution

Inefficient nursing
workflows

Workforce
shortage

Avoiding
triggers

“Ultimately, it’s about patients being able to engage in care more deeply. We want to provide information to them in a safe and healthy way so that they can make decisions and be fully engaged in their care. I think that’s one of the biggest ways healthcare and WellPower is changing - digital information is more readily available without patients having to go through a manual process."

— Nate Hamilton, Software Engineering Manager, WellPower

“Our engagement with Neudesic allows us to extend telehealth into other future technology-related projects. It gives us this platform on which we can build and think about our current and future business priorities.”

— Wes Williams, VP & CIO, WellPower

“The custom app aligns with the expected trajectory of the future of telehealth. We’re looking at a permanent preference for telehealth service delivery among the PWS for outpatient therapy and psychiatry. My guess is somewhere between 60% and 70% of all outpatient services will be delivered by telehealth indefinitely. That’s a huge shift, and I think that aligns with the investment we’ve made in having our own branded app that can help support that line of business.”

— Wes Williams, VP & CIO, WellPower