Neudesic and Databricks Introduce Three New Brickbuilder Solutions to Accelerate Enterprise AI Adoption Across Industries

IRVINE, Calif. — Neudesic, an IBM Company and leader in enterprise AI consulting, today announced a strategic expansion of its collaboration with Databricks to accelerate AI and data innovation across key industries, including retail, utilities, and customer experience. The companies are jointly bringing to market three Databricks-validated Brickbuilder solutions designed to help enterprises modernize operations, drive automation, and scale responsible AI: 

• AI Concierge Accelerator for autonomous customer service
• Lakehouse Accelerator is an automated framework for rapid data modernization
• Transformer Load Management Solution for grid reliability and energy resilience

All three offerings have been formally approved through the Databricks Brickbuilder Program and are now featured in the Databricks Solution Hub, where they will be jointly marketed and supported globally. 

We are thrilled to see Neudesic continue to push the boundaries of innovation with these Brickbuilder offerings. Their solutions exemplify the power of the Databricks Data Intelligence Platform to deliver real business impact across industries.”- Julien Debard, Director Energy and Utilities, Databricks

Tackling Industry Challenges Together 

Enterprises across sectors are facing unprecedented operational pressures — from aging infrastructure to surging customer expectations and data complexity. Neudesic and Databricks are co-developing repeatable, industry-tailored frameworks that solve these real-world challenges: 

AI Concierge Accelerator: Reinventing Customer Support
This accelerator enables multilingual virtual agents that can process transactions, connect to enterprise systems, and resolve inquiries autonomously — already achieving a 93% autonomous resolution rate across 4M+ real-world user interactions. 

Lakehouse Accelerator: Industrial-Strength Data Foundation
A metadata-driven framework that enforces governance with Unity Catalog, automates pipeline generation, and standardizes deployment, helping customers accelerate data modernization and achieve measurable outcomes, including 48% YoY revenue growth in early deployments. 

Transformer Load Management Solution: Building a Smarter Grid
Designed for utility providers, this model forecasts transformer stress using smart meter, weather, and asset data, improving grid reliability with 99% load-model accuracy and cutting unplanned outages by up to 52%. 

Strengthening a Shared AI Vision 

The expanded partnership reinforces both companies’ commitment to enabling safe, governed, production-scale AI and tapping the power of the Databricks Data Intelligence Platform to deliver meaningful outcomes. 

“This approval reflects not just technical alignment, but a shared mission with Databricks — industry-ready AI, delivered responsibly and at scale,” said Mike Rossi SVP of Growth, Neudesic. “From customer experience to energy resilience, we’re mobilizing solutions that solve real-world challenges and accelerate time-to-value across industries.” 

About the Databricks Brickbuilder Program

The Brickbuilder Program recognizes proven, production-ready solutions from Databricks’ most advanced partners and accelerates customer outcomes through packaged accelerators, IP frameworks, and go-to-market support. 

About Neudesic

Neudesic, an IBM Company, is a global consultancy specializing in AI, cloud, and data modernization. The company accelerates digital transformation with industry-tailored solutions and deep engineering expertise.