The Impact of Artificial Intelligence
on Today's Digital Workplace
Artificial Intelligence: Advancing the Enterprise
There’s a lot of hype surrounding AI capabilities. Workers in nearly every vertical and horizontal will be impacted in one form or another by artificial intelligence.
Neudesic’s pragmatic approach to realizing artificial intelligence functionality in today’s enterprise empowers the workforce with augmented abilities, applying AI tools across the Digital Workplace and enabling strategic business opportunities.
Neudesic utilizes AI to empower workers and expand existing business models, transforming business through Cloud empowered solutions to…
Apply organizational knowledge to real world scenarios
Respond to increasing customer demand for technology interactions
Create greater efficiencies to improve operation
"In the graphical user interface world, the user had to learn the interface, but in a conversational interface, the roles are switched: it's the interface that is learning the user."
Gartner: Where You Should Use Artificial Intelligence — and Why Published: 3 July 2017
Building an Intelligent Enterprise
The possibilities AI presents for today's digital enterprise span across many areas of business operations and technologies. By bridging AI and human interactions, enterprises leverage organizational knowledge to empower business operations through the use of...
Cognitive Services
Natural
Language
Machine Learning
Bot
Interactions
Digital
Assistants
Robotic Process Automation (RPA)
Areas to Apply AI
Organizations are indicating that they have or will integrate AI to their existing systems in customer engagement practices. The three most often-cited application categories for such integrations are all related to customer interactions:
One in three of organizations said they will link AI to customer engagement applications
Three in 10 said they will integrate AI to call center service and support
One in four said they will integrate it to digital marketing
Three Pillars of AI:
Information Discovery
Making information discoverable and accessible
Knowledge Networking
Building relevance and relationships in data
Advanced Automation
Applying intelligence to reach new levels beyond processes