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The Impact of Artificial Intelligence
on Today's Digital Workplace

Artificial Intelligence: Advancing the Enterprise

There’s a lot of hype surrounding AI capabilities. Workers in nearly every vertical and horizontal will be impacted in one form or another by artificial intelligence.

Neudesic’s pragmatic approach to realizing artificial intelligence functionality in today’s enterprise empowers the workforce with augmented abilities, applying AI tools across the Digital Workplace and enabling strategic business opportunities.

Neudesic utilizes AI to empower workers and expand existing business models, transforming business through Cloud empowered solutions to…

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Apply organizational knowledge to real world scenarios

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Respond to increasing customer demand for technology interactions

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Create greater efficiencies to improve operation

"In the graphical user interface world, the user had to learn the interface, but in a conversational interface, the roles are switched: it's the interface that is learning the user."

Gartner: Where You Should Use Artificial Intelligence — and Why

Published: 3 July 2017

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Building an Intelligent Enterprise

The possibilities AI presents for today's digital enterprise span across many areas of business operations and technologies. By bridging AI and human interactions, enterprises leverage organizational knowledge to empower business operations through the use of...

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Cognitive Services

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Natural
Language

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Machine Learning

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Bot
Interactions

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Digital
Assistants

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Robotic Process Automation (RPA)

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Bridging Between Humans and Machines

Cognitive services empower organizations to build apps that understand and interpret business needs using natural methods of communication. The ability to access enterprise data through natural methods of speaking, hearing and viewing represents a paradigm shift in the way business is done. We are no longer asking employees to adjust to system protocols, but instead, these systems are learning to provide the employee with useful information to fit their needs and advance their goals.

Functions ranging from emotion and sentiment detection, vision and speech recognition, language understanding, to knowledge and search can be deployed across devices and platforms to keep improving, and evolving to meet changing business needs.

Areas to Apply AI

Organizations are indicating that they have or will integrate AI to their existing systems in customer engagement practices. The three most often-cited application categories for such integrations are all related to customer interactions:

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One in three of organizations said they will link AI to customer engagement applications

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Three in ten said they will integrate AI to call center service and support

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One in four said they will integrate it to digital marketing

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AI Chart

Three Pillars of AI:

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Information Discovery

Making information discoverable and accessible

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Knowledge Networking

Building relevance and relationships in data

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Advanced Automation

Applying intelligence to reach new levels beyond processes

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