Minimizing defections and increasing revenue
Consumer loyalty is hard to come by in the insurance industry, where people often switch plans based solely on the price of premiums. Still, insurance providers can minimize defections and increase revenue by improving service and delivering a better overall customer experience.
Gaining a competitive advantage by improving the customer experience
Through effective use of CRM technology, companies can gain better insight into customer needs to improve the customer experience. Neudesic has years of success implementing CRM solutions for insurance carriers, agents and brokers, gaining deep insight along the way into the unique challenges they face.
Helping insurance organizations:
- Gain a 360-degree view of customer transactions to simplify account management
- Track, record and analyze data to build and strengthen customer relationships
- Monitor sales, services and marketing processes to uncover new revenue opportunities
- Deliver accurate, real-time information to reinforce the agent-carrier connection
- Provide secure on-the-go access to critical CRM data across multiple devices and platforms