Loyalty Programs Advancing Customer Experiences & Loyalty Compete in Today’s Consumer-Centric World It’s not enough just to have a points program anymore. To truly engage guests, clients and customers today, it’s about making every interaction count toward memorable experiences that build customer loyalty. Delivering Deeper Insights to Help Strengthen Customer Relations Neudesic’s experience developing CRM solutions for clients in consumer-focused sectors gives us unique insight into the many challenges these companies face as they strive to drive loyalty. We offer a comprehensive customer loyalty management solution that extends the capabilities of Microsoft Dynamics CRM to deliver a 360-degree view of customer data across all business systems, applications, platforms and devices, forming the backbone of your organization’s customer relationship and retention planning program. eBook: A Step-by-Step Guide to Advanced Analytics Download eBook Powerful Features Give You Full Control of Your Loyalty Program Comprehensive Customer Profiles Read more Expand Capture, view and retain everything from spending patterns to reward program participation. Built-in messaging works seamlessly with Microsoft Outlook, allowing you to schedule tasks, provide event updates, disseminate policy changes and more. Customer Loyalty Management Read more Expand Calculate loyalty program rewards based on program earnings, and then posts them to guest profiles. Rules, award levels and promotion time frames can be altered quickly and easily, giving you complete control over the programs that are critical to retaining your most loyal customers. Marketing and Partnership Read more Expand Optimize your marketing costs by building detailed, targeted campaigns based on complete customer profiles. Set alerts for special promotions, offers and incentives, and track sponsors and partners to share direct marketing costs and tap into their wealth of customer data. Analytics and Reporting Read more Expand Combine business intelligence and performance management in a single, integrated application that includes reporting, analytics, planning, budgeting, forecasting and more. Monitor operational data and business rules to create actionable messages that you can send to appropriate personnel. Full System Integration Read more Expand Deliver actionable and consistent data across systems, such as point-of-sale, customer self-service kiosks, e-Commerce systems and more, for real-time, event-based integration, messaging and workflow capabilities. Customizable Dashboards Capture Actionable Customer Information Main Dashboard Provides a real-time view of important business intelligence to help management make more-informed decisions that impact customer loyalty. Loyalty Management Dashboard Gives managers and customer service personnel a quick view of all loyalty program data.
