AI Field Assist is an agentic AI solution, built on Microsoft AI ecosystem, for field operations. Unlike standalone SaaS tools, it embeds directly into your existing field mobility platform for faster deployment. It’s deployed within your Microsoft Azure environment, tailored to your workflows, and grounded in your own data, giving you full control, customization, and security without vendor lock-in.

AI Field Assist integrates seamlessly via secure APIs and mobile web architecture. It uses Single Sign-On (SSO) for frictionless access and connects to your backend systems—like GIS, SCADA, and asset management—through your existing identity and integration layers. That means no toggling between apps, no retraining, and no disruption to your current workflows.

AI Field Assist has measurable impact including-- 134% improved work order speed and 115% enhanced first-time fix rate. These gains translate to fewer truck rolls, safer field service technicians, and more efficient field service without overhauling your existing systems.

Agentic AI in field operations proactively surfaces safety protocols, location-specific risks, and real-time preventative hazard alerts before and during the job. It guides technicians through step-by-step procedures, flags missed steps, and ensures compliance with safety standards, reducing the likelihood of human error, which accounts for up to 40% of field safety incidents.

No. AI Field Assist is delivered as a solution you own. It’s deployed within your Azure environment and provided with a perpetual license, meaning no recurring SaaS fees, no vendor lock-in, and full control over how it evolves with your organization.

Our field service management solution uses real-time diagnostics, IoT data, and contextual awareness to help identify root causes quickly. Field service technicians can ask natural language questions and receive step-by-step guidance grounded in your organization’s procedures and asset history. This reduces guesswork, minimizes downtime, and improves first-time fix rates, especially in high-pressure or unfamiliar scenarios.

The solution is built entirely on Microsoft Azure, meaning it runs securely within your own cloud environment, aligns with your enterprise IT standards, can easily scale, and helps you leverage your existing Azure commitments without adding another disconnected tool or interface for your field technicians.

Yes. AI Field Assist can be customized for multiple job types, asset classes, and field teams, making it easy to scale across electric, gas, water, or telecom operations.

AI Field Assist can be deployed in just a few weeks using Neudesic's delivery framework. Because it leverages Azure-native components and integrates directly with your existing systems, most utilities see measurable impact within the first quarter.

After deployment, your team owns the solution, and you’re not dependent on external vendor updates or product roadmaps. Neudesic provides enablement and training so you can adapt it over time.