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Speakers
Associate Partner - Microsoft Public Sector, IBM
Senior Managing Consultant, IBM
Sr. AI Business Solutions Specialist, Microsoft
Overview
Across state and local government, inspection and permitting programs are under pressure to move faster, improve constituent service, reduce manual work, and modernize aging systems without disrupting critical public services.
Join Microsoft and IBM for a customer-focused session featuring the State of New Jersey’s Department of Community Affairs, which modernized its legacy inspection processes into a cloud-based platform supporting multiple inspection programs across the agency.
This session will share how NJDCA moved from fragmented, manual processes to a more connected digital inspection experience using Microsoft Dynamics 365, Field Service, Power Platform, Copilot Studio, and Azure, delivered with IBM’s public sector modernization experience. The modernized systems helped NJDCA reduce inspection backlogs from multiple years to current (no backlogs) and enabled the department to significantly increase revenue from these programs, thereby paying for the investment itself. Today, the platform supports teams across Fire Code Enforcement, Housing Inspection, Rooming & Boarding House Standards, Homeowner Protection, and Elevator Safety.
Highlights
Attendees will hear how the solution is helping NJDCA streamline inspection scheduling, enable mobile and offline field work, improve access to reports and certifications through a community portal, integrate with existing agency systems, and bring millions of legacy records into a modern platform.
You’ll leave with practical ideas for how similar approaches can support inspection, permitting, licensing, and compliance modernization across state, county, and city government.
