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Speakers
Senior Director Cloud and AI Platforms - Microsoft
Director, Customer Experience - Neudesic
Overview
As customer expectations continue to rise across industries, organizations are adopting more AI tools to enhance engagement and service. Yet fragmented systems and siloed data often create a patchwork of disconnected workflows, limiting impact.
Join Cal Al-Dhubaib, head of AI and data science at Further, as he moderates a discussion with Onye Ifemedebe, director of customer experience strategy and growth at Neudesic, and Michael Valletta, senior director of cloud and AI platforms at Microsoft. Together, they’ll explore how enterprises are using AI, data, and automation to unify customer experiences and remove friction across the life cycle.
Highlights
You’ll learn how to:
