IBM Neudesic Strengthens Databricks Partnership with new Brickbuilder Industry Specializations 

May 13, 2026, Irvine, CA — IBM Neudesic today announced recognition as Industry Specialists for Manufacturing, Energy, and Retail, Consumer Goods & Travel (RCT) through the Databricks Brickbuilder Industry Specialization Program. These industry specializations reflect IBM Neudesic’s continued focus on developing domain expertise, helping clients achieve valuable business outcomes through data and AI.

This recognition is a result of IBM Neudesic’s investment in building Brickbuilder accelerators, architectures, and implementation patterns that provide industry-aligned offerings. This empowers clients to efficiently deploy analytics, machine learning, and generative AI that has clear business impact.

Industry Specializations Aligned to Databricks’ Vertical Strategy

“Industry specialization is critical to unlocking value from data and AI at scale,” said Shiv Trisal, Global Industrials GTM Leader at Databricks. “IBM Neudesic’s Brickbuilder Industry Specializations demonstrate how partners can apply the Databricks platform to the real operational and analytical needs of Manufacturing and Energy organizations.”

From Platform Enablement to Real Industry Outcomes in Travel and Utilities Sectors

“Partners play a critical role in bringing Databricks’ industry vision to life,” said Josh Meyer, Global Head of Partner Solutions and Industry GTM at Databricks. “IBM Neudesic’s approach shows how Brickbuilder Solutions can be leveraged and accelerate time‑to‑value for customers.”

AI Concierge – Reinventing Customer Support

IBM Neudesic partnered with a global aviation giant to implement ‘AI Concierge’, a scalable agentic AI capability designed to manage high volumes of customer and employee interactions with speed, accuracy, and contextual awareness.

In doing so the client recognized these exciting results:

• Improved customer experience and operational efficiency.
• A generative AI–powered virtual agent was deployed that supports bookings, flight status, baggage, and check-in inquiries.
• The solution leverages enterprise data and multi-lingual capabilities to process over 4 million real-world user interactions to date with a 93% autonomous resolution rate.

Transformer Load Management Solution: Building a Smarter Grid

IBM Neudesic partnered with an Energy and Utilities provider to proactively monitor and manage the health of their distribution transformers with the Transformer Load Management Solution.

• The model forecasts transformer stress using smart meter, weather, and asset data, improving grid reliability with 99% load-model accuracy.
• This solution reduced unplanned outages by up to 52%.
• The integrated advanced modeling enables faster, data–driven decisions.

“Our Industry Specializations are designed to operationalize proven patterns – through Brickbuilder accelerators – into repeatable, scalable solutions tailored to industry-specific challenges” said Sai Nageshwaran, CTO, Databricks Practice at IBM Neudesic. “By aligning our capabilities to sectors like Manufacturing, Energy, and Retail & Consumer Travel, we create sustainable entry points for Data and AI – enabling clients to consistently accelerate from platform adoption to measurable, repeatable business value.”

Building for the Future IBM Neudesic is proud to invest in its Databricks partnership by expanding its industry offerings and expertise. To find out how IBM Neudesic can help your organization and learn more about the many solutions readily available please visit and follow us on LinkedIn.

This Press Release builds upon a previous announcement available here: Read more.

About IBM Neudesic

IBM Neudesic is a trusted AI transformation, Gold Tier Databricks partner delivering industry‑aligned solutions that accelerate time‑to‑value and help organizations turn data into measurable business outcomes. More at Neudesic.com and LinkedIn.