June 24, 2022 by Neudesic + $2.4B Healthcare Staffing Provider Modernizing a 17-Year-Old App to Provide a 24% Increase in the Placement of Healthcare Candidates and 25% Reduction in Assignment Postponements Built in partnership with: Project Highlights 23% Faster Candidate placements, from signing up to starting a job 23% Increase In successful candidate placements 25% Reduction In assignment postponements by eliminating credentialing delays Challenge: The client is a $2.4 Billion provider of staffing services to healthcare facilities throughout the United States, giving them access to a large network of clinicians, nurses, and physicians. The client found its market leadership being challenged by a combination of aging legacy apps and the lack of a candidate mobile app to bring clients and candidates together. As a result, the client lacked insight into candidate activity and preferences, limiting its ability to reach out proactively and keep candidates engaged. When the COVID-19 pandemic struck, the situation took on added urgency as the client worked to fulfill the healthcare industry’s desperate need for temporary labor. Realizing a major modernization effort was needed, the client engaged Neudesic as its digital transformation partner to help them build a mobile app and modernize their 17-year-old visual basic app into a modern web application to create efficiencies and streamline operations. Quick Stats Industry: Healthcare Organization Size: 5000 employees Annual Revenue: $2.4B Solution: App Modernization Organization Location: San Diego, CA Realizing a major modernization effort was needed, the client engaged Neudesic as its digital transformation partner to help them build a mobile app and modernize their 17-year-old visual basic app into a modern web application to create efficiencies and streamline operations. Solution: Neudesic partnered with Microsoft and started the engagement by developing a robust candidate mobile app. Neudesic partnered with Microsoft and started the engagement by developing a robust candidate mobile app. The app offers complete, comprehensive candidate self-service from an iOS- or Android-based mobile device. Healthcare workers seeking jobs can search, review, favorite and apply for jobs. Additionally, they can complete credentialing requirements, track their status throughout the process, and digitally sign contracts. Having vastly streamlined and improved the process of bringing clients and workers together, Neudesic turned to another business-critical assignment: modernizing the client’s 17-year-old Web back-office account management and placement platform for greater efficiency, usability and speed. Modernizing allowed the client to move towards a single-page web application that could be built more quickly and deployed more frequently through Azure DevOps. The entire platform was designed with scalability in mind to achieve the highest level of usability while ensuring both the current and future needs of the client are met. Benefits: The client’s modernization initiative has delivered a wealth of benefits to all stakeholders. The client is achieving: 23% faster candidate placements 23% increase in successful placements 24% faster completion of credentialing process 25% reduction in assignment postponements Candidates working with the client are equally pleased with their mobile app. Of the app’s total registered users, 47% are active monthly users. The app has earned a rating of 4.7/5 on the iOS App Store, based on 6000+ reviews. In addition, the mobile app has received an average user Net Promoter Score (NPS) score of 52 (on a scale from – 100 to +100), an important measure of customer loyalty. Back to Healthcare
