The Challenge

Customer profiles and other business intelligence were entered manually and stored in numerous locations, leading to information that was often inaccurate and difficult to access and share.

 

The Solution

A customized implementation of Microsoft Dynamics CRM Online to provide a centralized system of customer information storage and management.

The Benefit

  • Easy access to customer profiles saves time and money
  • Increased operational efficiencies
  • Better view of both new and existing accounts helps determine where resources should be allocated
  • Ability to track important sales data and customer history
  • Enhanced sales through more streamlined processes
  • Easy to learn and readily adoptable user interface